Shipping Policy

Processing Times

All orders are processed within 1 to 3 business days (excluding weekends and holidays) after receiving your order confirmation email. You will receive another notification when your order has shipped.

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Domestic & International Shipping Rates

We offer worldwide shipping to bring the essence of NOUN to your doorstep.

• Shipping Charges: Shipping charges for your order will be calculated and displayed at checkout.

• Free Shipping: We offer Free Standard Shipping on orders over 80€,.

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Estimated Delivery Times

• Portugal & Spain: 7-14 business days.

• European Union: 10–16business days.

• International (Rest of World): 16–20 business days.

Please note: Delivery times are estimates and may vary due to carrier delays or customs processing.

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International Shipping: Duties and Taxes

Your order may be subject to import duties and taxes (including VAT), which are incurred once a shipment reaches your destination country.

NOUN is not responsible for these charges if they are applied and are your responsibility as the customer.

 

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How do I check the status of my order?

When your order has shipped, you will receive an email notification from us which will include a tracking number you can use to check its status. Please allow 48 hours for the tracking information to become available.

 

If you haven’t received your order within the estimated timeframe communicated at checkout, please contact us at infonounofficiall@gmail.com with your name and order number, and we will look into it for you.

 

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Shipping to P.O. Boxes

Please note that some carriers have limitations regarding delivery to P.O. Boxes. If your address falls into this category, we will contact you to arrange an alternative shipping method.

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Refunds, Returns, and Exchanges

We accept returns up to 30 days after delivery, if the item is unused and in its original condition. We will refund the full order amount minus the shipping costs for the return.

In the event that your order arrives damaged in any way, please email us as soon as possible at infonounofficiall@gmail.com with your order number and a photo of the item’s condition. We address these on a case-by-case basis but will try our best to work towards a satisfactory solution.

If you have any further questions, please don't hesitate to contact us at infonounofficiall@gmail.com.